Horrible Service at Fidelity

The sales person Caroline, kept on changes the quotes and the the figures. When the quote was R12 000 worth, she asked for a 50% then demanded that we put a celling which is financially not feesible, then she said if we don't use the celling option she can get technicians for us and we would need to pay them money on the side. We decided R12 000 was too much so we just want one item on the quote to start off with our security. At this stage Fidelity already had R4500 of our money. The quote from the camera's changed from R5000 to R6000 for no apparent reason, and then when installation was suppose to happen she stopped answering texts and calls until I called her with a different number. Now, Fidelity has 100% of our money we still don't have camera's. The house will be left vulnerable for the next 3 days with the crime statics raising especially in December a security company does not see it necessary to secure our home as paid for. The sales person is no longer answering her phone again.