HORRIBLE ACCOUNTS DEPARTMENT

In July 2020 I cancelled our subscription with Fidelity ADT that we had as a sort of charity for our area - we are actually with Monitor Net but was paying for ADT to secure the area. However the person never auctioned the cancellation - thus we kept on paying until December 2020 via debit order. When I realized this I stopped the debit order and made contact with them. They then said that we have to cancel again and have to pay for the notice months. I did not do this and went on sending hundreds of emails with proof of cancellation. However my fees were never waived. I have my own business and therefor cannot afford to be blacklisted and ended up giving in and paying the outstanding amount in June 2021. Now today 22 September 2021 I get a call from Attorneys that I am being handed over by Fidelity ADT. Even though I paid for 6 months after cancellation and evened out the account.

I really don't know what more you want me to pay! My last communication was on email asking ADT to send me a statement that reflects my payment - I have not yet received this - this email was sent on 22 June 2021.

ADT you are meant to protect from ********* - however you are the ********* in this case!

So now I have to resort to HelloPeter again - last time you actually answered me after I used this platform.