high premiums for poor delivery

Fidelity ADT does not provide customer service or care about the security of members. I pressed my panic button on 19/6/2023 @ 21;15. ADT alarm calls instead to myself and all my contacts. I called and spoke to the supervisor that refused to provide the manager’s email. Informing me that she has escalated it to Mr Johanathan Mahada, who has not consulted me on the matter to date. My electric fence was cut but the response unit did not find anything wrong with my property. No one is prepared o check on me to see if I am okay. I have told them no one besides me has keys to my property. My phone has a set bedtime and will silence all calls during my bedtime. Automated calls disturb my emergency contacts that do not live on the property without checking on me. Do they want my contacts to check on me? When I speak about the premiums, I am paying for the service I receive that brush me aside. Solly today actually called so his seniors can discuss with me how they can gain access by me purchasing an expensive lock instead of calling out or knocking. He insinuated that the callouts did try to call me but did not get a response. Insinuating he believes them not me. The unit that responded stated in a report that there was nothing wrong on inspection, but my electric fence was cut. How is this not an issue and not addressed? This is very disturbing, what observation skills do they have. Why would I want these individuals having access to my property. I do not know who to speak to that will understand the urgency of my security. I am not prepared to pay more money and have more people having access to my premises. Since ADT has now amalgamated with Fidelity, I do not have options. This is poor service delivery. These are my concerns. The process if someone presses a panic is to call them not send out a response unit, so should we call instead. What is the use of a panic button? I I live alone is my security company not concerned if I am fine, only my property? How observant are the response team that they did not see my electric fence was down? I have received 3 calls concerning my instructions not to send call out but respond, I have spoken to 4 different persons and the only person that had some understanding was Mary. Her seniors still cannot understand my concerns or request. When I go on holiday and call the control room to inform them, they still call me if an alarm is triggered. Why am I informing them? Very disappointed that I pay money for this poor service delivery.