Guard crashes into car - FIDELITY NOT INTERESTED!!!!!

I am totally disgusted by Fidelity. One of their security guards in early April crashed a golf cart into our car whilst doing rounds. He caused over R5000 in damages. FIDELITY STILL HAVE NOT ACCEPTED RESPONSIBILITY for this. It is reprehensible that they allow their guards to damage peoples personal property and then still give us the run around when we try claim the money from them. Fidelity you are embarrassing, shameful and worst of of you all you care not ONE DAMN that I had to pay the damages which I can barely afford so I could get to work and back. We've been given the run around, told lies, told it's lying in the claims dept. but when we ask for a reference what do we get .....NOTHING!!!!! Your customer service is disgusting and I pity anyone who has signed you up!!!!!!!!!!!!!