JM
Janice M
1 reviews | Active since Mar 2018
03 Aug 2019, 16:43
Furious after 15 years of being a loyal client
I’ve been a client of ADT for 15 years . I requested an upgrade on my radio as it has never been upgraded.I am being told I must pay for this! This is ridiculous, firstly I’ve been using an outdated radio which ADT never bothered to upgrade. Secondly being such a loyal customer for 15 years, means I’ve paid for more than 10 of those radios and I’m still requested to pay for an upgrade that ADT never advised me about. Acc no: MOO0056
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Fidelity Security Services's replyOfficial
05 Aug 2019, 08:20Good day,
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us at ***.
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us at ***.
Fidelity Security Services's reply05 Aug 2019, 08:20
Official
Good day,
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us at ***.
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us at ***.