Frustrated so called service

Frustrated Phoned 4.03 am to try and get hold of a security guard that is supposed to be at the entrance of an estate. Firstly. The companys representative cant spell the name cant find the estate name but this company has been guading there for years. The operator on the other side is just not helping. I dont know if i disturbed her sleep. So, my husband has to drive out to krugersdorp to sort out the alarm himself. What are we paying security fees for.