FIDELITY/ADT UNPROFESSIONAL AND PATHETIC

Fidelity/ADT are a Nightmare. ADT came to my doorstep offering their services. I made it clear that there is unwanted traffic that loiter, play Football, jump my fence, trigger my Alarm, damage my property, and leave my front yard (outside of my boundary wall) in a terrible mess. I made it abundantly clear that the Security company that I was with at the time, were chasing unwanted traffic away. ADT reps *begged* me to change over to them, promising that ADT would chase any unwanted traffic away, because the "unwanted traffic* disrespect and damage my property.

...But the moment my Alarm system was linked to them; the changed tune: they said that they could only offer a CURE, but not a PREVENTION= people can loiter, play Football, jump my fence, trigger my Alarm, leave my front yard( outside of my boundary wall) in a terrible mess, and *ADT WILL DO NOTHING!!!!!* ADT will only act if my Alarm goes off( when the loiterers enter my yard, and damage my property within the boundary wall). I find that in a country such as South Africa, ADT is not as PROACTIVE as other security companies, who recognize the THREAT these LOITERERS pose.

So, after being linked up with ADT for one day, I decided that they were inadequate as a Security company, so I have been trying to Unsubscribe...but the devious ADT make that difficult, so that they can keep your money. I have wasted +/- R200.00 in airtime over a period of two and a half days trying to cancel my subscription, before my account is debited.... I AM PASSED FROM CALL CENTER TO CALL CENTER; FROM DURBAN, TO CAPE TOWN, TO PIETERMARITZBURG ----they are always putting me through to someone who will *cancel my subscription* for me, but I hold until my Airtime gets finished or the call gets cut....AND then I have to start from scratch; this time with a different set of consultants!!! My subscription is yet to be cancelled!!!

DEAR ADT/FIDELITY, we do not need a LYING, MISLEADING and LAZY security company like Y'all-selves. PLEASE throw in the towel and make room for Security companies that take their Clients more Seriously!!! PLEEEEEEEASE cancel my Subscription