BM
Bongisa M
1 reviews | Active since Jul 2011
17 Sept 2021, 12:32
FidelityADT - Technical Support Call Out Fee
FidelityADT has shown lack of concern for our safety but more about charging call out fees for technical support. Shocking!!! Our alarm system had to be replaced and we did that via the building insurance cover. The insurance used their own vendor not ADT. FidelityADT charged us a call out fee for the fault assessment and now a call out fee for their technician to reconnect the radio. It's not regarded as a recall. All within a month. RIDICULOUS!!! Attempts to request a waiver on the 2nd call out fee have failed - put on hold forever for the supervisor, no response on email. This is very disappointing.
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Fidelity Security Services's replyOfficial
20 Sept 2021, 14:16We serve to confirm receipt of your enquiry. Please kindly provide us with contract and contact detail directly to *** for further investigation and feedback.
Best regards,
Fidelity Security Services's reply20 Sept 2021, 14:16
Official
We serve to confirm receipt of your enquiry. Please kindly provide us with contract and contact detail directly to *** for further investigation and feedback.
Best regards,
BM
Bongisa M's updateReviewer Update
21 Sept 2021, 20:50Thank you. This issue has been resolved satisfactorily. It's sad that in order to get good customer service consumers must complain publicly.
BM
Bongisa M's update21 Sept 2021, 20:50
Reviewer Update
Thank you. This issue has been resolved satisfactorily. It's sad that in order to get good customer service consumers must complain publicly.