FIDELITY SECURITY SERVICES IS A ****

I have recieved an email from Fidelity on the 12 Sept stating that my claim has been forwarded to relevant department and someone will contact me but to tell you all the truth no one has bothered to contact me since. They have to audacity to tell me that I must contact them directly in future and I have been doing that since March 2019 up until now without any help :)