Fidelity Security Services Company is delaying to payout

On the 25 January 2026 I was involved in a car accident with Fidelity Security Services Company vehicle. I lodged the complaint at their Head Office. I called in spoke with a lady by the name Demi Patrick, she sent me a form to complete then requested supporting documents and pictures of the accident . All that was completed and submitted successfully to her. Weeks went by as they never called me back, I kept on calling this lady many many times she told me the other day that she's waiting for a document from her Head office believe me when I say that wait was more than a week. Up until I suggested to escalate the matter to her senior. She provided me with an email address (***) with no contact number. I sent the an e-mail to the address provided I even copy Demi in the email. Up-to-date there is no response. There is no acknowledgement of the email ..nothing. My claim reference no is : AC37052- 25/01/2026 -HK742KGP Now I am pleading to you to assist me on this matter as my car is in a bad state and I use my car to and from work..Your speedy response will be highly appreciated. Thank you Mrs Busiswa Gubudel