Fidelity security services are pathetic!

We inherited Fidelity Security services after the community initiative in the area was bought over by them, and since then, the service has deteriorated at a rapid rate. We were burgled in December (note that the response team arrived 30 minutes after the alarm went off). We requested a guard for that evening. Two months later I received a bill, dated January with an amount. It takes about an hour on the phone querying this bill and I am told by Janine to ignore this bill assuming that due to the fact that Fidelity's service in responding was so poor I was not being charged for the guard (note again that this was our second burglary where they took forever to respond). I receive the same bill again, query it again and am sent a string of emails in a language I do not understand basically saying that I am to pay this bill. They now correctly date a 2nd invoice but there is a discrepancy in the amount. No phone call, no apology. Security services are a neccesary evil but if you were to choose one don't let it be Fidelity esp if you are based in the old east of Pretoria. We've sold our house and recommended ADT and 2 of our neighbours have changed to ADT recently too.