Fidelity Security service is **** - they send the technicians to mess with you security system to force you to pay R8000 for an upgrade. No care in the world of your safety only money matters to them

Fidelity Security service is ****. My alarm had a fault wherein the alarm will be triggered but they were not responding. The appointment was booked and the technician called Bafana came through on 04 December. He advised me that it's my fault because the wire was out and he has to charge me. I advised him that the wire has been out for years with no issues and 2 technicians came last year August and this year Feb or March. He quickly drafted me a quote telling me that I need to upgrade my system. I advised him that when I took over this contract from the previous owner, the salesman advised that he was going to come and change the system as it is old including the passwords - which he did not do. After he left the following day, we realised that the siren is now not making noise when the alarm triggers. Made a call again and was told that they are fully booked and can only attend to my query on 09 Dec 2024 - I advised them that this is not fair as this is their return job based on the technician's incompetency. The guy from the technical department advised that I have a quote already insinuating that I must pay R8000 to upgrade. It felt like the technician was sent to mess up the system so that I can pay R8000. When he came on Monday 09, he advised that the fuse to the siren is burned and he doesn't know why. I asked him why that he has touched the alarm system and left a quote things are going wrong. he said "he doesn't know". After he left and leaving things hat he touched on my ceiling hanging, the following day the same thing happened and again I had to go back in the que for him to come on the 12 of December. I complained about going back on the que as I can now not move from my house. I was told the technical manager will call me, that was on the 10th and he did'nt. He did not pitch on the day, when I followed up on 13 I was told he is coming after 2 hours, he did not come. A lady assisted to connect me to him and he advised that he did not come because he thought it was a duplicate call as he was at my house on Monday and he did not bother to ask. He said he was going to come in the next 45 minutes on the 13th which he didn't. He came around and found my helper and told her that he can't fix the system I must upgrade as he doesn't know what is wrong. He dropped the call on me cause he was at the Christmas party and too busy to finish his work. I doubt that he even thoroughly checked the system as his mind was already at the party. I find this very concerning as I didn't have such problems before he came. It feels like fidelity does this to force customers to pay a huge some of money in fear of their security. This is a security company that must care about its customers safety first but it seems like money comes first. Nobody wants to address that I was promised a new system by the sale person who signed me up in taking over the previous owner's subscription all they care about is me forking out R8000