Fidelity Security: Selected security for a few by Fidelity Security at Heidelberg Mall

<p>Yesterday 4 June 2017 at around 13hr30 my wife forgot her purse with cash inside and bank cards at Debonairs outside seating area. In less than 5 mins we were back looking for it but could not find it. We were advised by Debonairs staff that we can review the Fidelity Security footage of the mall since we were sitting directly under one of the cameras. A security detail took us to the security room and were asked to stand outside while he deliberated with his supervisor. After about 15 mins we were told to come back the following day as the boss supervisor was not around! I was shocked with such a response and demanded to have the name of the supervisor who had said so.. His name as John Nyoku, so I was told and I demanded to see him. The guy disappeared and only to come back after a further 20 mins after I had knocked and I demanded to know what was going on. He said the other supervisor with a second password was not around and was also not picking up his phone. Judging by the delay it became clear to me that they had reviewed the footage on their own and saw someone they know taking the purse and were trying to protect this person. By delaying to come back to me they were either erasing the footage, or giving time to this person to escape, and hoping that I would shrug it all off and go away. </p> <p> </p> <p>This was a brazen attempt by a trsuted security company to rotect crime at the mall. I vowed with my wife never to come back to this mall and also to spread the word of our experience! We would like to warn others of the behaviour staff of Fidelity Security and to be wary of this company staff when engaging them.</p>