Fidelity Security At Nedbank

Today, 5 September 2024, I visited Nedbank Sunward Park branch, at around 12:20 for banking business. Upon arrival I went to the reception desk, which was clearly marked with a notice board that indicated that it was the place to start the banking process. Immediately, the Fidelity Security guard approached me and instructed me to come out of the bank and stand in the queue outside of the bank. I went outside and stood outside of the entrance door. That was not acceptable to the Fidelity security guard and again instructed and forced me to stand at a specific spot behind another customer indicating her power. The Fidelity guard was adamant to enforce her instructions and the situation was uncomfortable, unpleasant and unnecessary. Other bank customers were also instructed to stand in the queue. Most of us left without resolving our purpose of visiting the bank. Nedbank needs to be accountable for having a Fidelity guard arranging and instructing customers, as well as Fidelity Security must answer as to why I was instructed by the Fidelity guard to comply with her instructions. It is totally unacceptable! Nedbank is responsible for arranging the clients and Fidelity are surely out of step to be in charged in organizing clients of a bank in such a manner. Totally unacceptable!