ZL
Zanoni L
1 reviews | Active since Feb 2020
19 Feb 2020, 19:47
Fidelity SecureDrive - lack of knowledge of their own systems
Writing this out of frustration. I have Fidelity SecureDrive for 4 of my vehicles. For weeks now, the last cars' tracker is linked to the WRONG PROFILE, so I CAN NOT TRACK MY VEHICLE. I have raised it with my "account Manager", Christine, BUT NOTHING happens... BUT you get locked into a contract for 3 years. So for 3 years I have to pay for a Service that does not work, Fidelity SecureDrive, please sort your operational side out!!!
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Fidelity Security Services's replyOfficial
23 Feb 2020, 13:46 Good day,
We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
Fidelity Security Services's reply23 Feb 2020, 13:46
Official
Good day,
We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.