SP
Stefan P
1 reviews | Active since Apr 2012
13 Jan 2021, 12:29
Fidelity Securedrive - Impossible to contact ever
Regarding Securedrive - company unreachable via phone or email. Accounts department never respond either The following contact numbers do the following: ***- Transfers to a number that never answers *** - Transfers to the main ADT Alarm call center *** - IVR Message that just says to phone another number ***) and drops the call *** - Line picks up but no human or IVR to interact with
Helpful (0)
Replies (6)0
Replies (6)
Fidelity Security Services's replyOfficial
13 Jan 2021, 13:21We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for urgent action. Should you require any further assistance, please do not hesitate to contact us directly at ***.
Fidelity Security Services's reply13 Jan 2021, 13:21
Official
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for urgent action. Should you require any further assistance, please do not hesitate to contact us directly at ***.
SP
Stefan P's updateReviewer Update
13 Jan 2021, 13:29Unfortunately contact numbers get censored out so your contact number is unavailable
SP
Stefan P's update13 Jan 2021, 13:29
Reviewer Update
Unfortunately contact numbers get censored out so your contact number is unavailable
Fidelity Security Services's replyOfficial
13 Jan 2021, 13:47Hi, the team has been given your cell number as displayed in the message, so they will contact you. I have already escalated.
Fidelity Security Services's reply13 Jan 2021, 13:47
Official
Hi, the team has been given your cell number as displayed in the message, so they will contact you. I have already escalated.
SP
Stefan P's updateReviewer Update
13 Jan 2021, 13:47Thank you
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Stefan P's update13 Jan 2021, 13:47
Reviewer Update
Thank you
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Stefan P's updateReviewer Update
15 Jan 2021, 09:22No phonecall yet and the email address doesnt deliver either,I will however note that my cancellation was emailed Wed, Jan 13 for any future queries
Your message couldn't be deliveredThe message you sent to information @ fidelitysecuredrive . co . za couldn't be delivered due to: Recipient email address is possibly incorrect.
Further information5.4.1 Recipient address rejected: Access denied. AS(***) [DB5EUR03FT008.eop-EUR03.prod.protection.outlook.com]
Your message couldn't be deliveredThe message you sent to information @ fidelitysecuredrive . co . za couldn't be delivered due to: Recipient email address is possibly incorrect.
Further information5.4.1 Recipient address rejected: Access denied. AS(***) [DB5EUR03FT008.eop-EUR03.prod.protection.outlook.com]
SP
Stefan P's update15 Jan 2021, 09:22
Reviewer Update
No phonecall yet and the email address doesnt deliver either,I will however note that my cancellation was emailed Wed, Jan 13 for any future queries
Your message couldn't be deliveredThe message you sent to information @ fidelitysecuredrive . co . za couldn't be delivered due to: Recipient email address is possibly incorrect.
Further information5.4.1 Recipient address rejected: Access denied. AS(***) [DB5EUR03FT008.eop-EUR03.prod.protection.outlook.com]
Your message couldn't be deliveredThe message you sent to information @ fidelitysecuredrive . co . za couldn't be delivered due to: Recipient email address is possibly incorrect.
Further information5.4.1 Recipient address rejected: Access denied. AS(***) [DB5EUR03FT008.eop-EUR03.prod.protection.outlook.com]
SP
Stefan P's updateReviewer Update
09 Jun 2021, 09:21An update to this,eventually I was contacted and the cancellation processed. However the debit order started again a month later
SP
Stefan P's update09 Jun 2021, 09:21
Reviewer Update
An update to this,eventually I was contacted and the cancellation processed. However the debit order started again a month later