Fidelity securedrive? Apparently not

I was offered a tracking unit when purchasing my new vehicle this week through fidelity securedrive and thought great let's give their new product a try.. what a mistake. Zero contact from their offices asside from a random calander request for the fitment. Dealer confirmed they did arrive to fit the unit but I have no clue if it's been activated. Called their call centre and wow what a horrific experience I was told at 4pm sorry their secure drive team has left for the day... Super confronting. The product has been paid in full and yet they cant be bothered to even confirm activation and when you call to log a query their useless client care advisors tell you sorry there's no one there an ironic concept given the name of your company. Definitely go through a reputable company like matrix next time as fidelity just seem to have no interest in their customers. I will be sure to notify the f&I that fidelity is not the route to go as they offer their clients less than no service after fitting. Disgusting service