Fidelity - Non-service provider

Our company have been with Londoloza Security Services for years. The service was good until ADT took over Londoloza and there after Fidelity took over ADT.

Not once did we receive a call informing us that the account have been move and the ADT took over, Fidelity also have never phoned us. They did not put up any new security boards after they took over. We then phoned Fidelity offices and, call after call was dropped. I eventually was able to speak to someone and reported the problems, I was told that someone would come back to me. No one did. Then I phoned and was told, sorry when we signed a contract with Londoloza their would have been a clause stating that in the event that Londoloza is sold the new company has carte blance to debit the account as the new supplier, and then the line was dropped.

I just phoned them again to ask someone to cancel the debit order as we do not want to make use of the company, and the call was dropped.

We still have received no feedback, no service and frankly we do no longer wish to deal with Fidelity.