Fidelity customer complaint

Good afternoon

I wrtting this because of an incident that took place this morning between 10:20am - 10:30am, at shoprite mayfair squre in Daveyton. I took my mom to go do her groceries,and in the isles she met up with the cash in transit security guard. Whom i assume came to drop off cash because he had a black case. He was approaching in the adjacent direcrion and forcefully ordered my mother out of the way, he did this physically by pushing her out of the way with the case he was carrying. And rudely pointed his and instructed her to go back in the isle. I was pushing a trolley behind my mother, and i was upset by his approach and conduct and i asked him : that he cant see that my mother is a pensioner and did not pose any threat! he rushed and revealed a fire arm that was on his waist as i sign of what i assume is ************.

My mother is a 72 year old pensioner who happened to have been carrying out her business of shopping and minding her own in the store. And not knowing that she will be treated as a potential arm ******, and be spoken to in the manner that someone who looked to be my age addressed her. Military approach to be exact.

Futher i addressed this matter with the lady who was filling in for a store manager, and was keen to help me with the companies email as well as contact details. But im of an impression that this will delay the process as well as it wont receive the attention that it truelly deserves.

To assist with the investigation, i made an effort of taking down the vehicle's registration and it is as follows : ZMZ408GP, may i also add to say:when i asked the lady to speak to the security guard in question, she was hesitant and did not say it in many words that this is how they conduct themselces.

Kindly assist and intervene, or give advice on how i can be granted relief regarding this matter