Fidelity: behaving like bandits of the wild west

In the early hours of 4 April 2015, a Fidelity vehicle smashed into the back of my car which was clearly visible under a street light. I submitted a claim to their head office shortly there-after but to date they have evaded queries re the progress of my claim, do not respond to my e-mails, and are even slightly threatening when telephoned. According to Hellopeter evading third party claims is a pet project of Fidelity (another claimant has waited 3 months without a resolution). Generally complainants are fobbed off with the standard empty promise: \We serve to confirm receipt of your inquiry and have escalated such for urgent investigation and feedback"- they clearly don't care about customer service.<br> <br> I checked out their website and was slightly amused at their slogan \""Keeping you safe"