Fidelity Amber Connect ****!!

The worst ever service. They made a mistake with my Amber connect debit order. We are with ABSA they used Standard bank. When they called we fixed it. A month after that they called again and said they want to confirm the Standard bank account. I asked if I can pay with EFT each month because this keeps happening. They said they will send the banking details which i did not receive after 2 weeks. Eventually they canceled the connection. I asked for a statement so that i can make a payment. Payment was made and sent to the accounts department aswell as 1 lady which i will no mention (for now). It is over a month now and i keep emailing the lady to activate the account again. She maybe think she is the best thing on this earth because she does not answer my emails but when they need money they are more than willing to give me a call.