FIDELITY ADT *****ING MY MONEY WITH UNAUTHORISED DEBIT ORDERS FOR CANCELLED ACCOUNT

Several reviews on this site show this is not a singular incident, but a habit of Fidelity/ADT. I’m a pensioner of 83. In March 2020 my husband passed away. I called ADT to cancel their services in October 2020. No debit order for the agreed R300 was deducted in November. I moved to a retirement village on 17 November. In December 2020 a debit order of R645 was deducted by ADT. I assumed it was the final debit order which included November and the “one month’s notice” amount. During December I received calls from the armed response unit about the alarm having been activated. I told them repeatedly that I was no longer living at that address and the account had been cancelled. In January 2021 NO debit order was deducted and I assumed the cancellation was at last finalised. After NO debit orders were deducted for February, March and April 2021, I was debited for R313 on 3 May 2021. I have since been involved in endless telephone calls and emails to sort out this ********** unauthorised debit order! I was sent a “cancelation form” and told that I had to pay a month’s “cancelation fee”. I then received a telephone call from their accounts department last week to tell me my account is in arrears. How can I be in arrears if no debit orders were processed due to cancellation of the service? For a large company like this to cash in on a pensioner with unauthorised deductions is ********! Review posted on behalf of my mom, MRS. D. BEZUIDENHOUT.