Fidelity ADT Security Service Appalling

I did an alarm test as per sms from ADT in November 2023 and was informed ADT didn't receive a signal and was going to send a Technician to come check. The ADT agent forgot to send the Technician. I followed up in Jan/Feb 2024 and ADT sent a Technician who asked me to provide an email to provide my email address so he could send his findings and quotation. Weeks passed nothing came through. I followed up and another technician was sent who didn't have a clue what was wrong and the brief he got was that there was a break in and he needed to get logs which was utter nonsense. We called he head of Technicians who claimed the initial technician left without handing over. I was subsequently sent a copy of the quotation which is very faint, and I had to sue that for my insurance. I asked ADT to come and fix my alarm and last week Wed 24April 2024 they sent a technician who apparently couldn't proceed because he could not read the copy, they gave him, and he required 50% payment upfront. The agent who scheduled the technician had said the money would be deducted with the debit so I asked how much is the 50% and where do I pay it and what reference do I put the technicain didn't have an answer and asked to go back to the office to get the original. Today 02 May 2024 not a word from ADT and yet I have been paying my monthly subscription with not cover from ADT since November and the service level are getting sloppier by the date even very scary for a "security" company. I am just wondering how they are able to respond to an emergency if they service is this disjointed. I am extremely frustrated with ADT