FIDELITY ADT INTENTIONALLY REFUSES TO DEDUCT FROM CORRECT BANK ACCOUNT THEN BLACKLISTS ME AFTER PUTTING ME IN ARREARS

I have been a loyal client to FIDELITY ADT for years. This year, January 2026, I informed them that they need to deduct their premium from a different bank account (Capitec) and not from Nedbank as they have been doing. TO DATE,ADT is still deducting from the old account which has no funds which keeps generating interest for unpaid debits. ADT has now put me in arrears by 4 months and have BLACKLISTED ME due to being in arrears for THEIR ERROR. Every month I AM BEGGING THEM to deduct from the correct account and THEY REFUSE TO DO SO. Every month I request and beg for them to stop what they are doing but still they continue. THEY HAVE BLACKLISTED ME FOR SOMETHING THEY ARE DOING INTENTIONALLY. I unable to complete an application for financial assistance from a different organization because I AM LISTED AS A BAD PAYER BY FIDELITY ADT SOUTH AFRICA. TO DATE, NOBODY IS HELPING ME, TO DATE, NOBODY IS GETTING THIS MATTER RESOLVED. The company is PATHETIC, ****** and CRUEL TO THE CORE