Fidelity ADT failure puts vulnerable women's lives at ris****

Yesterday (Tuesday 4th February) my mom and I arrive home around 3pm. As I open the automated garage door and pull the car in I noticed the interleading door to the house is open and looks like the handle has been tampered with. On entry to the house I notice that there are a few things out of place in the spare room, my mom's bathroom light is on and both her's and my room ransacked. There's a hole in the roof and ceiling in my room and the ADT security box is wide open with the black battery box lying in my mom's room. Clearly there has been an intrusion. I immediately call the police in a panic, then call ADT. Police were surprisingly on site in approximately 20 mins. ADT, although able to locate who and where we are without me telling them our address has still not made an appearance or checked in 15 hours later. As a household of just two single females who expressed a need to have the security system at least repaired so we could have a somewhat safe night, our "trusted" security company seemed to not care that two women would be without security for a whole night with a breached house. The fact that Fidelity ADT knew there was an issue on our property means that their system signalled a situation but they failed to respond although that is what we pay them to do. And have paid them to do for literally decades.