RJ
Renier J

1 reviews | Active since Feb 2025

06 Feb 2025, 06:39

Fidelity ADT contract cancellation

They were very quick to sign up a month to month contract, but when I cancelled the contract, and gave a month's notice, they refused to accept that a month to month contract with them exists and stated that a penalty fee is applicable due to the early termination of a 36 month contract! I scanned and sent them the contract, and they still did not recognize or accept it, and continued billing me!

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply06 Feb 2025, 07:36
Official
Dear Renier  Joubert
 
We take note of your complaint.  You will be contacted by our Social Media Officer as soon as possible to discuss further.  Kind regards 
Fidelity-ADT