Fidelity ADT Contract Cancellation

About two years ago my wife and I signed up for an alarm system for our home with Fidelity ADT. This was not only the biggest mistake we ever did but it was also the choice we could ever go.

I am not clear enough with exact dates but sometime in June last year (2019) I wanted to cancel my contract and I spoke over the phone with a lady (that I cannot recall by name) to do so and she informed me that in order for me to do so I would have to pay an amount of two thousand (and somethings) rands because my contract was still within the timeline bounds and also advised me that my contract would end in December 2019. I then decided to wait until December to cancel my contract. Late November or early December (2019) I received another call from an ADT agent regarding my account and upon our discussion I asked the gentleman (that I also cannot recall his name, but I hope that ADT can retrieve his name from "calls that are recorded") to send me a statement for me to settle my account and I further (and strictly) requested that my ADT account gets terminated in December 2019 (as I was reaching the end of my contract period) and I remember clearly getting his word that the contract would be terminated in December. No statement was sent after the call and no further discussions were performed until early 2020.

It was again in February or March (2020) that I received another call from another ADT agent (but this time a friendly lady by the name of Phuti) who also called to update me on the status of my account and this time around I meantioned and emphasised to the lady that I wanted my contract terminated with immediate effect and also raised/informed her that I was only willing to pay what is outstanding till the end of December 2019 and nothing further than that as I have before specified to an ADT agent that I WANT THE CONTRACT TERMINATED AND THE RENTED ALARM SYSTEM (which I do not even make use of) REMOVED FROM MY PROPERTY. It has been over 4 months since my request and ADT still tries to debit my account each month and has now even started rasing a red flag on my financial profile.

I WANT YOU TO COME TAKE YOUR ALARM SYSTEM OFF MY PROPERTY AND TO CANCEL MY ACCOUNT WITH IMMEDIATE EFFECT. I am willing to settle with immediate effect whatever amount is outstanding ONLY UNTIL December 2020 when I last made use of your services and when my initial contract ended.

Phuti (from ADT) is trying with all her power to cancel the contract BUT I DO NOT KNOW WHAT IS STOPPING HER

REFERENCE: Contact No. : *** Contact Person : Tumelo Mo***eng