Fidelity ADT Appalling, unprofessional and discourteous customer service

(i) A Fidelity ADT technician installed an alarm in the cottage of my premises in October 2021. The premises has a main house which was already covered by an Fidelity ADT alarm. (ii) I paid for the equipment installed in the cottage and provided proof of payment. I was charged separately for the service over and above the charge for the alarm in the main house. (iii) The cottage alarm was superfluous as the alarm in the main house of my premises covered the cottage. (iv) Two different technicians who were sent by ADT Fidelity at its own instance, came to my cottage to inspect the battery in September, 2024. The report of the second technician corroborated the findings of the first. They discovered that the equipment had not been connected. The equipment could therefore not have sent a signal to Fidelity ADT since installation.. There was thus no service rendered for what I was charged over the entire period since installation in October, 2021. (v) The technicians further advised me that the equipment should be returned to Fidelity/ADT but that they needed head office authorisation to do so. I would be contacted for the necessary arrangements to be made. I have heard nothing. I believe Fidelity ADT's conduct is discourteous and unprofessional. They have failed to respond to my correspondence and telephone calls. Fidelity ADT cancelled the deductions immediately after receiving the reports from their own technicians. This is in and of itself constitutes an admission of wrongdoing on their part. Fidelity/ADT's failure to acknowledge the incorrect deductions and to refund me rises to the level of *****. In my email to Fidelity ADT on 23rd September, 2024, I limited my demand for a refund only to the total amount wrongfully deducted. I did not mention interest as I should have. I should have added interest to be added to the refund I am entitled to. I have referee the matter to both the ADT Complaints Department. From there too there is deafening silence.

Regards Weizmann Hamilton *** . .