Fidelity Adt Administrative functions do not serve the customers

In the early morning on Wednesday 24 April one of our outside security beams was ******. I phoned the Fidelity ADT technical centre and requested a technician to come and fit a replacement beam as soon as possible. The next day (25/04) a technician arrived to "repair a faulty beam". Clearly he could not repair a beam that was missing so he gave me a quote to fit a new beam. He asked me to sign a form to "show he had been there" Tax Invoice J*** He came the next morning and fitted the new beam. He then asked me to sign another form Tax Invoice J***. When I queried about the two tax invoices, he said I would not be charged for him coming to give me the quote. This morning I discovered that I had been charged the amounts of both invoices.

I very specifically told the call centre person that I wanted a new beam fitted and that someone should come as soon as possible to install one. I did not ask for a quote, I just said I needed a new beam. She messed up and sent a technician to do a repair. That was not my fault. Charging a call out fee to do a quote (especially when there was no request for quote) seems unreasonable.

I sent email to the Fidelity ADT inland customer care about this on 7 May 2024 and to date I have not had even an acknowledgement of my email.

No very good customer relations