Fidelity ADT

Good day So I had an alarm system with FIDELITY ADT. From March 2022. They promised to take care of my business in case of breakin and ****** goods . It happened that on the 20 June 2022 was a breakin and lot of stock was ****** then case was opened . The Alarm rang and ADT phoned me and I told them to send someone to go and check . Then my husband also went to shop to check . When my husband get to the shop he found the ADT guy about to leave and he stopped him and ask what’s wrong so the ADT guy told him everything is in order. My husband told him to wait so that he open the shop and check . Only to found that those people (*********)used the back door to enter and take stock. The ADT guy told my husband that he was the 3rd guy As the 1st ADT guy came and leave , the 2nd came and leave (remember when the alarm rings it indicate to their side which door was entered) but they all went to the front door where as the alarm was ringing from the back door. I was even communicate (I have records )with FIDELITY ADT to claim what I have lost as it was their fault for not doing as they promised to check the door that was entered though they went to the wrong side ( their fault). The claim came back saying they can’t replace or refund for my stock . So just left it but not well.

I continued with FIDELITY ADT thinking they will change their ways. Again on the 7/8 November 2022. Another breakin where by FIDELITY ADT phoned me and I couldn’t hear the phone ringing. When I wake up in the morning I see their missed call and at the same time the landlord called me and tell me they broke in . No one came from FIDELITY ADT to attend the alarm . When I get by the shop in the morning I found the shop cleaned nothing left and all the alarm system was scattered after the alarm rang twice . I phoned FIDELITY ADT that there was break in why they never attended to the alarm. Since 8 November 2022 they promised to replace the alarm but up to this day no alarm was installed and I stopped paying as I can’t pay for something I don’t have .Early February 2023 FIDELITY ADT started calling me and tell me I owe them . I asked them how can I owe u as I don’t have the system since I was promised now it’s 4 months . I have lost a lot with ADT as they never deliver or protect my business as promised .

I need FIDELITY ADT to refund all loses (was supposed to be on their watch) then I can maybe continue with them . Am so much stressed .