Fidelity ADT

Dear Fidelity ADT,

I trust this message finds you well.

I am writing to express my dissatisfaction with the service I have received from ADT's team in connection with the property at 43 Peter Place in Bryanston. Despite multiple attempts to seek assistance via email and WhatsApp, I have been blatantly ignored. Please refer to the email thread below for your reference.

This lack of responsiveness is both disappointing and frustrating. I have attached screenshots illustrating instances where my concerns were disregarded, even after escalating the matter. I am compelled to inquire about the caliber of consultants appointed by ADT/Fidelity, as their actions are tarnishing your organization's reputation.

I have interacted with Charmaine Swanepoel ***) and Michael ***) from your branch located at Riverside Junction, 63 St. James Crescent, Bryanston. The details of the service request are as follows:

Quote Number: LYM006-H - Front Property - Revised

Invoice Number: FADTPF***

Services Due: Adding IP Cameras to WIFI / Camera Calibration / Cloud storage / Storage cards

I kindly request your immediate attention to this matter for resolution. The prompt handling of this issue is crucial, and I anticipate a swift response.

Thank you for your prompt attention to this matter.

The above email was sent 2 weeks ago, yet we are still being ignored.

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Additionally, we were quoted / invoiced which were paid, for cloud storage and storage cards which the technician, Michael, has not installed or given feedback after escalation . Another 2 weeks passed and still no feedback. What a joke