KM
Kyle M

1 reviews | Active since Jul 2022

23 Nov 2023, 20:56

Fedility ADT employees are lazy and ***********.

After several attempts to get my banking details updated, since I've switched Banks, for over 7 months- Fedility ADT still went on to debit the unused account which had no funds.

To prove that it's systematic laziness, all the consultants promised to have my Banking information updated, and all failed to honor their words.

I then started receiving THREATS that my Account is in Arreas, and "Legal action will be take should I fail to settle".

Immediate, I made an 'Immediate payment', then phoned the Witbank branch to please have my account updated.

Clearscore sent me an email that there is an "Activity on my profile". Now I'm SITTING WITH A BAD CREDIT RECORD FOR R1990.00 that I HAVE PAID IN FULL!!

TRIED SENDING EMAILS TO HAVE MY ISSUE RESOLVED, BUT NOT EVEN A SINGLE RESPONSE.

No wonder ADT loses so many clients because of their incompetence.

I have ********** the system and threw it in the trash!!!

Will NEVER recommend their services to anyone!

0
Replies (2)
Fidelity Security Services
Fidelity Security Services's reply24 Nov 2023, 08:46
Official
Dear Kyle M

We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
 
 
KM
Kyle M's update16 Feb 2024, 10:46
Reviewer Update
Your Social Media Officer is just as LAZY as your entire Staff!

It's been 3 months, and had to try to resolve the whole issue myself!

Good luck with losing clients!