1 reviews | Active since Nov 2023
FEDELITY EMPLOYS THEIVES to ***** from BLACK residence! BE CAREFUL!!
ON 13 August 2023, my 2 Jack Russel dogs went missing from BLUE VALLEY GOLF ESTATE. Upon speaking to the Estate management, i was eventually made aware that a FEDELITY SECURITY GUARD was under investigation for *****ING my dogs from the estate after they accidentally escaped our residence that was being maintained at the time. The FEDELITY SECURITY GUARD after a few days of investigation admitted to NOT taking the dogs to SPCA but rather *****ing them to Tembisa his home. Since August, i have been speaking to Lucky at Fedelity offices in Blue Valley who eventually gave me over to the regional manager Nico in October.
My Dogs were a gift to my son's since they were very young, the youngest son is absolutely traumatised by only 1 dog that was returned by the Security guard when he was threatened with jail. This dog cries every night, my sons ask me daily if our dog was not killed by the Fedelity guard cause the company is just not helping us. There was a reward put out by Fedelity for the missing dog, but we eventually decided as a family to end our trauma and get a new puppy at Fedelity's expense, to no avail. 1)There has been NO URGENCY on Fedelity's part to compensate our family 2) Fedelity has a history of compensation to certain people of the right COLOR in our estate but because we are a BLACK Family, no one takes into account how this has traumatised our dog loving family. 3) Nico and the so called Claims department dont care about the THEFT commited by Fedelity , i have been advised by other residents to put this THEFT on social media platforms as SECURITY COMPANIES should not be the very people *****ING from us with NO Accountablitity
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
