KN
KEHILWE N

1 reviews | Active since Aug 2010

07 Feb 2026, 19:36

Fear mongering tactics

I have never felt traumatized by these people especially now. It seems that our Alarm loses the signal every 3 months, they call, come out and look at the problem. It seems like the make a temporary solution of this Alarm and replace everything and we must pay for it. Its that 3 months again. From Friday till Saturday we have received slightly less than 100 calls from them. There is an active call logged for their technician to come and look at the problem Monday and Fidelity still calls and sends the guards, its was kinda okay at first, we explained, they have been coming and calling every 20 minutes. Their system does not communicate and this problem is now bothering on fear mongering tactics. I have had enough now.

Cancel my service with immediate effect I will find someone else who knows what they are doing to help with armed response.

0
Replies (1)
Fidelity Security Services
Fidelity Security Services's reply10 Feb 2026, 08:52
Official
Dear Kehilwe Ngqulana  We apologize for only responding to Hello Peter now.  Have noticed that your concerns were discussed with you with a Technical Coordinator . and were resolved amicably.    Kind Regards   Fidelity-ADT