Faulty expensive system and unprofessional service

I’m at my wits end with this alarm system and have had far more patience than any person could have.

I’ve consistently had issues with the alarm system that was installed at my premises from the time it was installed last year.

- Constant false alarms that I get charged for, which is costing me more than the fee I need to pay every month. Worst of all I called the sales rep that sold this system to me and I mentioned this particular issue and was laughed at on the call, in which he the responded, yes this tends to happen. Then why sell me a system that has this problem?? VERY unprofessional.

- The passives reporting false positives regarding tampering, then going back to normal.

- The passives reporting low battery levels and then the errors disappearing on their own.

- The panel having to be rebooted often, as the screen keeps flickering on and off or not responding at all.

- Now for the second time my dining room passive is not responding to alarm activations and being bypassed, not reporting to the panel and not turning on at all.

Besides the fact that this system was expensive and promised to be a good high end system, I have to constantly worry about my family’s safety. 1) Now having a passive missing yet again not being able to arm and monitor a portion of the inside of my house. 2) False positives that I have to keep cancelling and having to worry about whether our safety is at risk or not.

I’m tired of having technicians coming to my premises to do a very basic routine check that any none technical person can carry out. It is a waste of my time and an insult to my intelligence.

I need someone to fix this system once and for all, replace the system or give my money back so that I may use a more competent alarm company that gives me a system that works and provides a professional service.

Please contact me to get this resolved.