False Advice by Representative

I have a serious problem with ADT/Fidelity Armed Respond Security. They signed me up for a promotion of new clients and I agreed to get their service. The representative from ADT/Fidelity, by the name of Boyce, gave me advice that his company will come to install the alarm system before end of the week or the latest early next week.

When I signed up for this contract, he said they will install everything to the full even before I make first payment. First week passed without a word. The following week came and towards the end of it, I called the office in Polokwane and they confirmed that my information has been captured and they even asked me to confirm my password/pin code for authentication. The lady that assisted me assured me that a Technician will call me and arrange a date to come and install the system. This did not happen as promised.

A week after, I called Boyce, a representative that helped me and he said, they (ADT/Fidelity) will only install after they deduct 60% of the total costs of installation from my account. I told him that he gave me a wrong advice and that FSCA would not be happy about this. I demanded that he get his manager to call me which he failed to do. I sent Boyce a message that his manager did not call and that he needs to do a follow up so that he can call me. The whole day went by with no manager calling me about the complaint.

I called the office of ADT/Fidelity in Polokwane and spoke to Charmaine Ndodana who assured me that she will send an email to her superior about this matter and that they will contact me. This was in 18 Nov 2019 @ 16h07 - to this day, ADT has never made any effort to contact me.

Please assist me to get to the bottom of this for being given a false advice by representative of ADT/Fidelity. I am not impressed and I need apology from management of ADT/Fidelity.