Extremely poor service from Fidelity ADT

Extremely poor service from Fidelity ADT

My alarm system failed while I was overseas at the beginning of August 2026. Despite reporting the problem by ***, it took approximately three weeks before a technician came to replace the battery. I repeatedly had to follow up, and eventually had to involve the person who originally sold and installed the system to get things moving.

The agreed appointment with my house representative was then not kept, causing her to make an unnecessary second trip.

Since the battery was replaced, I have had repeated false alarms and, at times, I cannot arm the system at all.

Today, 5 October, I was promised a technician at 09:37, with the assurance that someone would come during the morning. It is now after midday, nobody has arrived, and the technical department cannot even be reached by telephone.

I have already sent two written complaints without receiving any response.

Meanwhile, my subscription fees have been increased three times this year.

This is a security service. I expect the alarm to work and technical problems to be dealt with promptly. At present, I cannot rely on either the system or the service.

I am requesting that this matter be escalated to senior management and that Fidelity ADT provide a proper explanation and finally resolve the technical problem.

Das ist die Version, die ich für HelloPeter verwenden würde.