expect the worst customer service from ADT

it seems a complaint is the only way to get assistance from ADT , requested for the ***to be changed from the previous owner to my name , the new contract was signed for on the 31st of July 2026 , after numerous calls a lady eventually told me it would take 30 days and that are migrating systems hence the delay , today i made a follow up call again , they are still picking up the old profile with my number, where as they already been debiting funny amounts from my account, how do you have two profiles for one property , the worse part is they still call the previous owner when the alarm goes off , since the inception of this contract i've always had issues from ADT, for the last time , can you please do as per the request and provide feedback , my number is ***