DON'T ROB YOUR CUSTOMERS

Good day We had a drop safe from Fidelity in our convenience shop, and they also did weekly collections. I gave them notice by the end of November 2025 to remove the safe by the end of December 2025. I also confirmed that the debit orders that were deducted from our bank account by the end of December. 2025. I had to remind Fidelity in 2026 to come and collect the safe, and it came at the end of January 2026; the debit order of Fidelity went off our bank account. I had to phone the bank and instructed them to reverse and stop the debit order. We did not use the safe at all after December 2025. It was merely just standing there like a white elephant, until I had to remind Fidelity to fetch, but they are billing us for the time it stood in our shop. Most unprofessional company I dealt with so far