Disspointed by misleading claims department

<p>On the 13th August 2016. A driver in a Fidelity Security van drove up the back of our car. My disappointing experience in dealing with the claims department is first of the rude service I received from Phumla Mathebuland Susan Van Niekerk . After complaining to their customer department my claim was then handed over to the Manager of the claims department. The disappointing outcome for me is that I only had my car for one day when the accident happened. I have not been able to use my boot as the door is damaged. I have been told that due to their internal process I have to wait. They are still waiting for their branch to do their investigation to prove the driver was responsible. There was 2 policemen on the scene. He drove up the back of our car. We provided photographs to prove that. He admitted in from of witnesses it was his second accident. We submitted the case number. So now I am being inconvenienced because we obeyed the rules of the road by yielding a yield sign. This an ideal story for the media to have a field day on. Considering all the written evidence I have of how deliberate Fidelity Security Service is in frustrating victims. If only you could live up to your vision <br />VISION & ... KEEPING YOU SAFE | SECURING YOUR ASSETS. And you have NO RESPECT for the everyday person on the road and their assets. I have accommodated all your lies and stalling from the date of the accident. I Would really appreciate some sort of commitment that you will do the right and honorable thing and pay for the repair as I need to use my boot and the tail light need to be repaired. </p>