Dissapointed

I am extremely irrate and dissapointed.. Not only are u putting me, 7month pregnant woman with 3 children below the age of 5 in danger, you do not care about your customers.. i called last night on the 6th November to report that my alarm is faulty.. The blue light by the beams does not light up when the alarm is active and when it does go off, the sound is so soft that you can bearly hear when it goes off.. i called and explain and requested for petroling to be done last night as they could only sent a Technician out today, 7th November. I did not see any patroling cars here and no Technician come to my house today nor did i get a call to ask when i will be available for them to come out. Another night with a faulty alarm yet you say u care about your customers.. What is the point of having an alarm to protect a family yet no emergency are being done to ensure this issue are being resolved.. everytime i have issues with my beams, i have to complain in order to get service. We do not even have this alarm and beams for 1 year and yet i experienced so much issues.. if this is not resolved, i will cancel my contract and will not pay for any penalties as your service is so poor that continue being a client is no longer worth it and will defnitely take this further to the ombudsman.