Dissapointed

I am extremely dissapointed in your service. In Aug- Sept i requested for my banking details to be updated from FNB to Capitec bank as i no longer use FNB. On the 1st October as well as today u went and requested the payments from FNB resulting in unpaid fees of R115 twice.. i advised Mercia De **** of my new banking details. What is more concerning is that i made a payment on the 25th Sept yet u still go debit yet my account is up to date.. i want my fees to be re-imburst and banking details removed from my acc as i will EFT monthly. If this is not done, i will refer to the Ombusdman for neglicence and failling to correctly update banking details which was provided