Dissapointed

I am extremely dissapointed in your service. A month ago i called you guys to advise that i believe there is something wrong with the outside beams. You advised i need to call the dealership, Total alarms and they will come out to check on the system. When i took the beams out, as soon as someone open the gate or get inside the beams will immediately go off, however i have noticed that u literally ha e to come very close to the beams only for it to come out.. I would have never took it that was the case and when it was installed it was also not the case. The total alarm guy came long after the agreed appointment and said there is nothing wrong and left which does not make sense at all. Last night our house was almost broke in and the ****** was litterally more than half way in yard.. stole our car rims and only when he got to the other side, the beams went ofd. Not only was our lives in danger, the ******s now k lnow how far thrley can get in to *****.. This is pointless if people can enter while the beams are on.. i was promised that as soon as a person step foot in the yard it will immediately go off and i was advised to buy 2 beams due to the size of the property.. The beams did exactly that untill less than 2 months ago after i returned from our holiday and i informed you.. Now u telling me there is nothing wrong with the beams and i am telling you it is.. if this is not resolved, i will take this to the Ombudsman as i have informed you of this previously and now our lives are at risk