Disgusting Service From Fidelity ADT

After paying R4025.00 for an Alarm system and being promised that patrols will be done to my property while I wait the 0-7 working days, I had called on the 06/03/2019 at 18:36 to request patrols and was informed that it had already been requested till 10/03/2019 the last patrol done was just before 5 am on the 07/03/2019. I arrived home at 15:30 to find that there was a break-in and no patrols had been done for the day. After calling the control center to advise of the break-in they sent a response officer that had a lackadaisical attitude and did not even introduce himself. I had requested the supervisor who had taken my complaint and promised an investigation would be done as to why the patrols did not take place. I was contacted by Innocent who then asked for the all the relevant information. I was then contacted by William who had informed that they have feedback for me and was just waiting for Innocent to give him the update. I was then called today 15/03/2019 by "David" shift manager telling me very abruptly that the investigation was completed and that there was no fault of theirs as there was no alarm installed. He even went as far as saying that the "Patrols" are not free and made it seem like I was being done a favor, and that if I'm not happy I should send a claim letter to him. I asked for the feedback to be sent in writing which he refused to send to me with the process I need to follow as the claim would be dealt with by the legal department. Keeping in mind that he called from a private cell number and my request for it in writing was due to the fact that the call was not being recorded. I then called back and he claimed to be having network issues when asked for the email address and his landline number, he then proceeded to drop the call. I am not even a client for a month and this is how your staff treat a paying customer???? I am totally disgusted and would like an official response from the ADT CEO Riaan Botha and Agnieszka Gryn regarding the treatment your customers receive.