Disgusting Service

I am totally disgusted in ADT, i received an email June 2021 reminding me of an outstanding balance of R3 439.30. We fell behind because of the whole covid thing (nevertheless), i then rep**** asking if we can please setup a payment a payment plan. I followed up numerous, no response. Now, more than a year later ADT has now handed me over to their legal attorney for an outstanding balance of R 9,524.45 .... i am at a lost. Apparent my account was never cancelled and it was accumulated every month. Now my question first of all is, who charged for a services, that not been used and paid, every month? Last time i checked if you skip any service provider for a few months, you account is disconnected and collection for outstanding balance is being followed up. You do not charge your client every month, racking up on invoices just to wait for it to reach almost 10k and then start following. Ever since we cancelled, we havent used the alarm, so for what is this fee? I have sent numerous emails and phone calls saying that I don’t mind paying the outstanding balance according to when we cancelled, but im not paying for outstanding balance that was charged after I cancelled. I receive no feedback on my emails and the consultant, also going to get back to me but then a different consultant calls to follow up on fees and you need to go though the whole store again.

This is honestly ridiculous, all I want is for ADT to confirm outstanding balance as per cancelled date and they somehow reference to deal with me, I need to work through attorneys who does not have all the background.

I want this resolve asap.