Disgusted in Fidelity ADT Credit Controlling Department.

I was handed over to debt collectors by Fidelity ADT N1 City Cape Town branch without my knowledge, I wasn't aware that I am in arrears, no contact was made by ADT to inform me of this debt and this had a negative bearing on my credit record. I have no debt or accounts, however after applying for a home loan the bond agent informed me that I have a account in arrears with ADT. I followed up and no indication was given to me on how I incurred this debt. On 08 July 2024 I requested that my services with ADT be cancelled, two individuals from ADT Credit Controlling Department have since failed to assist me, today 20 August 2024 I still have no answers as I must receive the confirmation of my cancellation in order to settle this debt that I was unaware of. Everytime I call I am promised feedback to no avail, when I send emails I receive no reply. I might lose out an opportunity to purchase a home because of this debt I incurred. For the past month when I eventually get hold of an ADT assistant I am told that cancellations take time and management is looking into the matter. If I lose out on this opportunity to purchase the home I will be left with no other alternative than to take legal action against Fidelity ADT. I am disgusted by the service delivery as I was a client since 2019, I would not recommend ADT to anyone as I had endless problems from defective and disfunctional alarm to poor customer service.