**************.

I am so disappointed at the service level for fidelity's claims process. Last year in November one of our was involved in an accident and their driver was at fault. We submitted all the documents required by them and it is now October 2021 and we still have not received payments for the damages coursed by them. Every time we follow up we are given the same excuse that the claim is waiting for approval while our vehicle is unable to operate and generate income for us to feed our children. We have been following up with them and nothing new but the same old reasons. WHAT sad is that they are able to resume their services while we cant . Maybe they see o relevance in taxi industry and feel we are not important to resume business like their have. We are starting to feel ***** is taken place with regards to our claim or maybe its because we are black entrepreneurs with the industry they do not respect at all . It ca never take 11 months to resolve this. They do not even bother to call us nor update us unless we email or call them.