Disappointed with the service provided

396093 - our contract was signed and completed in August, we were advised that the guys would come back me to link the systems up and install our safety box within a week, the week came and I didn't receive any feedback... I queried and then they arranged for the technicians to come through... When the guys came they did not come at the arranged time and further more they did not install the box we signed up for...... A month later a security came to do a follow up.... We gave them feedback that the box was not installed and to date no safety box has been installed.... Is this the puterit service that you guys give and we pay for????? Why am I not given what my contract clearly states, explain???????? I am highly disappointed with Fidelity.