Delayed response to service request.

Item: Fidelity Security Services
Rating: 1
Author: Trevor W

On Thursday, 28/6 an email was forwarded requesting that a new battery be fitted to our alarm system at 7 Therez Close, Uitzicht. Durbanville. We retirees & are entitled to a Pensioners discount, especially being clients since 2005 (18 years). THERE HAS BEEN NO RESPONSE TO DATE !!!????

Helpful (0)

Replies (3)

Fidelity Security Services's replyOfficial

04 Jul 2023, 10:01

Dear Trevor W

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Fidelity Security Services's reply04 Jul 2023, 10:01

Official

Dear Trevor W

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Trevor W's updateReviewer Update

04 Jul 2023, 11:21

How many days will the client have to wait ?? If a HelloPeter complaint was not raised, NOTHING WOULD HAVE TRANSPIRED ????

Trevor W's update04 Jul 2023, 11:21

Reviewer Update

How many days will the client have to wait ?? If a HelloPeter complaint was not raised, NOTHING WOULD HAVE TRANSPIRED ????

Fidelity Security Services's replyOfficial

04 Jul 2023, 15:49

Dear Trevor W

This has been escalated to our Technical department and an agent will contact you shortly.

Kind Regards
Fidelity-Adt

Fidelity Security Services's reply04 Jul 2023, 15:49

Official

Dear Trevor W

This has been escalated to our Technical department and an agent will contact you shortly.

Kind Regards
Fidelity-Adt