****** terrible customer service

I was sold this fedelity secure drive tracking unit,was never informed that when trading in a vehicle there is a fee that needs to be paid,anyway i contacted them yesterday and asked them to remove the tracking unit and install it in my new vehicle that guy rudely says to me i need to pay a fee of R850 i then said this is utter ******* i was never informed of such he then says read your terms and conditions,I then told him i rather cancel he said if you cancel there is a fee of R1800 they are ****** i can say i learnt my lesson they will never get a recommendation from me and I'm going to spread this wide people must becareful. I will pay them their R1800 and cancel that tracker and never would i recommend them poor custormer service sis.